ServiceNow modernizes aging ERP environments so you can securely scale with new AI features. By acting as a digital workflow and integration layer on top of legacy systems, use of ServiceNow avoids the need for a “rip-and-replace” overhaul of your existing ERP stack.
ServiceNow doesn’t replace your ERP – it extends, secures, and modernizes it, layering in AI, automation, and compliance so the enterprise can scale securely without being held back by legacy system rigidity.
SIM offers a managed service unique to ServiceNow Impact subscribers. The NOW Impact program helps customers with rapid deployment, user adoption acceleration, and strategic feature expansion of the NOW platform.
Build custom IntegrationHub spokes on ServiceNow App Engine that tie into Oracle ERP (E-Business Suite and Oracle Fusion/Cloud ERP)
Predictive automation solutions from Salesforce can autonomously actions both sales and service motions. Agentforce is Salesforce’s “digital labor” (AI agent) platform. Agentforce enables you to build, deploy, and monitor autonomous agents.
Caution: Organizations will need data readiness to realize autonomous Agent features . This means clean data, unified metadata, good access, and clearly defined APIs / integrations. If data is messy, Agentforce can produce incorrect outputs.
Sales Automation
Automating essential sales motions on Salesforce means fewer missed opportunities, faster deal cycles, cleaner data, lower costs, and happier customers – all while empowering leadership with visibility and control.
Service Automation
For service and support motions, program goals center on customer support, retention, and operational efficiency. This means faster case resolution, happier customers, lower costs, and better compliance.
Turn compliance from a static and reactive manual obligation into a proactive and automated program that delivers mission-critical insights powered by structured workflows and autonomous technologies.
With powerful ROI awaiting you, business-aligned governance, risk, and compliance has never been more valuable.
Realize significant gains in operational efficiency, reporting accuracy, and overall security health with automated program and process administration.
ServiceNow GRC and SecOps suites can continuously monitor ERP configurations against frameworks like NIST, SOX, GDPR, and FedRAMP. This is enabled through policy libraries, automated control testing, business-service risk mapping, and workflow automation.
Integration across scanners, identity, cloud, ITSM, and governance frameworks is essential to build a complete reporting program.
Drive service revenue with mobile resource management and field service automation. Track existing service entitlements and add recommendations for cross-sell and service expansion. Deepen customer satisfaction with proactive service and support processes.
Field Service Management
Deep use case experience across the service industry with an eye on broad integrations across CRM, ERP, and HCM platforms.
Internet of Things, Telematics, Wireless Broadband
SIM delivers core technical competency and strategic market insights within telematics, wireless broadband, and “Internet of Things” (IoT) sensor networks.