SIM can help you drive strategic planning, roadmap and budget development, program design, and audit of key programs and services.
Advisory Services engagements typically are the precursor to larger projects and are used to define options, establish requirements, and align stakeholders. The engagement structure typically is Time and Materials (T&M) with a defined Not-to-Exceed (NTE) cap. This model is most effective when broad goals and expected outcomes are defined, but detailed deliverables may remain open.
New implementations, SaaS migrations, and major enhancements to existing applications are common with SIM Professional Services. Engagements are typically structured as “Fixed Fee” with clearly defined scope and schedule.
Professional Services projects are straightforward to scope when Client and Vendor share a clear “definition of done.” Absence of approved requirements halts progress. In such cases, SIM will recommend initiating work under Advisory Services to establish proper foundations.
SIM provides AMS for both Salesforce and ServiceNow to support ongoing operations of your core CRM and ERP SaaS platforms. Scope includes: administration, minor enhancements, seasonal release updates, quarterly health and security audits. Our AMS is designed to ensure reliability, scalability, and client success.
Root Cause Analysis fuels our approach to addressing each service ticket. Fix the problem at the source and eliminate the root cause and stop recurring service requests.
We proactively support your application to get ahead of problems. With an eye towards secure management, SIM takes on accountability for reducing overall escalations and eliminating repeat problems.
Extend the useful life of systems that remain critical but are no longer fully supported by the original vendor. SIM provides core application code support for legacy, perpetually licensed (client/server) enterprise software. Scope includes: ITIL Level 4 support for code stability and performance (bugs, patches, break/fix, run-time performance).
ClickSoftware
Legacy scheduling software purchased by Salesforce is no longer supported (v8.3). The ClickSoftware framework is built on Silverlight which is no longer being updated by Microsoft.
ClickSoftware versions (up to v8.3) can be supported for 15 years. SIM can also assist in replatforming legacy ClickSoftware features onto Salesforce FSM or another solution of your choice.
Tableau Server
Tableau Server versions will reach an end-of-life at various dates and years.
To ensure that software updates address security or product behavior concerns, contact SIM to discuss a Tableau end-of-life schedule.