AI innovation from Service In Motion is organized around our proprietary design framework, SWAT™ (Structured Workflows & Autonomous Technologies™). We test the boundaries for practical application using machine learning, autonomous agent decisioning, structured workflows, and scalable data structures to realize the vision of an autonomous enterprise.
[SEPTEMBER, 2025] In collaboration with SIM channel partner, Xen.ai, we’re working to redefine business intelligence across customer onboarding, transaction monitoring, and case management. Through the use of Intelligent Document Processing, autonomous agents and structured workflows, we’re developing solutions where fraud, risk, and compliance controls for Banking lower lender risk, increase margins on Treasury investments, and deepen the Retail banking customer experience.
Using the SIM new product development (NPD) process, we are exploring innovation into our service delivery model. Currently, the SIM delivery team is developing unique, custom service accelerators to optimize:
Policy program automation by Industry-specific compliance type is constantly under development. Current pilot projects include:
We are working on a pilot program with a US state IT leadership group to pilot new autonomous services for automated public assistance pre-qualification and efficient program management.
In conjunction with the sporting goods manufacturing industry, SIM is conducting R&D for supply chain “fair market pricing” audits and pricing for re-sale of OEM used goods on secondary markets.